Bilingual French-English Customer Support Specialist (Remote)

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will assist customers via chat and email, delivering clear and helpful solutions while ensuring a positive experience.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver accurate, written solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing in both French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based annual increases.
• Paid time off, health/dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.