French-Speaking Customer Support Specialist (Voice & Chat)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, handling inbound calls, live chat and email while delivering friendly, efficient service.

Key responsibilities

• Provide top‑tier support in both French and English through voice and chat channels.
• Troubleshoot customer issues and deliver effective, customer‑first resolutions.
• Build strong relationships with customers through clear and empathetic communication.
• Collaborate closely with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in French and English, both written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Gorgias
• Zendesk
• Shopify
• CRM systems

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work‑from‑home setup.