Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring fast, accurate, and friendly service.

Key responsibilities

• Provide timely support in French and English through chat and email.
• Handle customer inquiries, order questions, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in both French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and excellent written communication.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based annual increases.
• Paid time off, health/dental coverage or stipend, and holiday bonuses.
• Opportunities for career growth and advancement.