Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a fluent French and English speaker to join its fully remote customer support team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for each user.

Key responsibilities

• Provide timely, professional assistance through chat and email in both French and English.
• Address customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing skills in French and English.
• Minimum of one year experience in customer service, preferably e‑commerce.
• Strong written communication, attention to detail, and ability to manage multiple conversations.
• Proactive, solution‑oriented mindset and reliable work habits.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based annual increases.
• Paid time off, health and dental coverage or stipend.
• Holiday bonuses and clear paths for career growth.