Visa Application Centre Operations Agent

About the role

We are seeking a motivated Operations Agent to join our Visa Application Centre in Libreville. In this customer‑facing position you will ensure visa applications are processed accurately and efficiently while delivering a high‑quality service experience.

Key responsibilities

• Process daily visa applications in line with Standard Operations Procedures.
• Greet applicants, assist with form completion, collect biometric data and perform data‑entry tasks.
• Maintain filing and administration using a computer‑based system.
• Provide first‑class service, handling inquiries and complaints with professionalism.
• Collaborate with colleagues on continuous‑improvement initiatives.

Required profile

• Excellent communication and interpersonal abilities.
• Fluent in spoken and written English and French; additional languages a plus.
• Strong attention to detail, structured thinking and self‑motivation.
• Ability to work independently, manage time effectively and adapt to extended or short‑notice hours.
• Minimum one year of face‑to‑face customer service or retail experience.

Required skills

• Proficiency with MS Office and general computer systems.

What we offer

• Opportunity to work in a multicultural, international environment.
• Exposure to government‑related processes across 90 countries.