Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote customer support team. You will assist French‑speaking customers via phone and live chat, turning questions and issues into positive experiences.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot product, order, and account issues with a solutions‑first mindset.
• Document every interaction accurately in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand with professionalism and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce environments is a plus.
• Reliable internet connection and a quiet workspace for calls.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM platforms.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture that values growth, accountability and connection.