Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual customer support representative to assist our global customers. The role involves handling voice calls and live‑chat inquiries, turning challenges into positive experiences while representing our brand with professionalism.

Key responsibilities

• Provide timely, friendly support in French and English via phone and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in the ticketing system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent verbal and written communication in both French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar ticketing/e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture focused on growth, accountability and connection.