Network Support Engineer

About the role

We are looking for a Network Support Engineer to ensure the reliability, performance, and availability of our network services. You will troubleshoot issues, maintain equipment, and support daily network operations.

Key responsibilities

• Provide first‑ and second‑level support for network incidents and service requests.
• Troubleshoot IP addressing, DNS, DHCP, VLANs, routing, and related network problems.
• Configure and maintain routers, switches, firewalls, and wireless access points.
• Monitor network performance, respond to alerts, and resolve outages.
• Maintain accurate ticket updates and documentation for all incidents.
• Collaborate with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades, and implementation projects.
• Communicate status and resolution timelines to stakeholders.

Required profile

• 2–5 years of experience in network support or a similar role.
• Strong understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Hands‑on experience with Cisco or comparable networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Relevant certifications such as CCNA or CompTIA Network+ are a plus.
• Basic knowledge of Windows Server environments and Active Directory is advantageous.

Required skills

• TCP/IP
• VLANs
• Routing and switching
• DNS and DHCP
• Cisco (or similar) networking equipment
• Network monitoring tools
• Ticketing systems
• Windows Server
• Active Directory