Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will be the first point of contact for customers, turning inquiries into positive experiences while working from the comfort of your home.

Key responsibilities

• Respond to customer questions in French and English via chat, email and phone.
• Provide step‑by‑step guidance to resolve technical, order‑related or account issues.
• Maintain accurate records of each interaction in the support system.
• Share feedback and insights to help improve products and internal processes.
• Collaborate with teammates and other departments to ensure consistent service quality.

Required profile

• At least 1 year of experience in remote or online customer service.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Ability to work independently in a quiet home office.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Familiarity with Shopify and e‑commerce environments.
• Knowledge of CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive salary with regular performance reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑oriented team culture.