Remote French-English Customer Support Representative

About the role

We are looking for a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues and ensuring they feel valued.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical or order issues.
• Maintain accurate records of all interactions in our support system.
• Share feedback and insights to improve products and processes.
• Collaborate with a supportive remote team.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Excellent communication skills and calm under pressure.
• Experience with bilingual support is a plus.
• Familiarity with e‑commerce and CRM environments is advantageous.

Required skills

• Gorgias
• Zendesk
• Shopify

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑focused team culture.