Remote French-English Customer Support Representative

About the role

Join a global, fully remote team as a French‑English Customer Support Representative. You will help customers in French and English, turning inquiries into positive experiences.

Key responsibilities

• Respond to customer inquiries via chat, email, and phone in French and English.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all interactions.
• Share feedback insights to improve products and processes.
• Collaborate with a supportive remote team.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Excellent communication skills and calm under pressure.
• Experience with e‑commerce or CRM environments is a plus.
• Self‑motivated and able to work independently.

Required skills

• Gorgias
• Zendesk
• Shopify

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off and monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑focused team culture.
• Opportunities for professional development.