French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. You will act as the primary point of contact for French‑speaking customers, delivering assistance through voice calls and live chat while upholding our brand’s reputation for quality support.

Key responsibilities

• Provide prompt, friendly service in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues and deliver effective solutions while maintaining a calm demeanor.
• Document all interactions accurately in the support system.
• Share customer feedback and insights to help improve processes and products.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center environment.
• Patient, detail‑oriented and able to work independently.
• Reliable high‑performance PC, stable internet (≥25 Mbps) and a quiet workspace.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote position with flexible working hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture that values fairness, open communication and professional growth.