French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our remote customer service team. In this position you will act as the primary point of contact for French‑speaking customers, delivering assistance via phone and live chat while upholding our brand standards.

Key responsibilities

• Provide prompt, friendly support in both French and English, addressing a wide range of customer inquiries.
• Troubleshoot issues and guide customers to effective solutions.
• Document all interactions accurately in our support system.
• Share feedback and insights to improve processes and products.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and self‑motivated.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Familiarity with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment with flexible work hours.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness and professional growth.