French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues and resolve customer inquiries with calm, effective problem‑solving.
• Document all interactions accurately to ensure seamless follow‑up.
• Share customer feedback and insights to help improve processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Complete fluency in spoken and written French and English.
• At least one year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center environment.
• Patient, detail‑oriented and genuinely motivated to help others.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with Zendesk.
• Familiarity with Gorgias.
• Knowledge of Shopify.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication and professional growth.