French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and effective solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot customer issues, identify root causes and offer effective resolutions.
• Document all interactions accurately in our support system.
• Gather and share customer feedback to help improve products and processes.
• Collaborate with teammates to align on goals and maintain high service standards.

Required profile

• Fluent written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact centre.
• Patient, detail‑oriented and motivated to help customers.
• Ability to work independently and communicate clearly with a distributed team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote position.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication and professional growth.