French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat and email while upholding our standards of professionalism and care.

Key responsibilities

• Deliver high‑quality support in French and English through voice calls, live chat and email.
• Troubleshoot customer issues, identify root causes and provide effective resolutions.
• Maintain clear, empathetic communication to build strong customer relationships.
• Collaborate with teammates to ensure consistent service quality.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of experience in remote customer service or a similar role.
• Fluent written and spoken French and English.
• Calm and solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce systems.
• Understanding of CRM tools.

What we offer

• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent position with flexible working hours.
• Opportunities for professional growth within a collaborative team.