French Customer Support Specialist (Bilingual FR/EN) – Remote

About the role

TalentPop is seeking a French‑English bilingual specialist to deliver non‑voice customer support remotely. You will handle chat and email inquiries, ensuring a smooth and positive experience for our customers.

Key responsibilities

• Provide timely, professional assistance via chat and email in both French and English.
• Address customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback to help improve processes and the overall customer journey.

Required profile

• Fluent written and reading French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and health/dental benefits or monthly health stipend.
• Holiday bonuses and clear paths for career growth.