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Competences
Experience
Supervisor
Saadiyat Island Beach Resort by Aldar
2024-05 -
Oversee daily restaurant and event operations, ensuring seamless service and strict adherence to company standards. Lead, train, and mentor a diverse staff to deliver exceptional dining and event experiences. Coordinate private and corporate events from planning to execution, managing logistics and guest satisfaction. Monitor inventory, liaise with suppliers, and implement cost‑control measures to maximize efficiency. Handle customer feedback and complaints, driving continuous service improvement.
Team Leader
Nurai Island Hotel and Resort by Aldar
2022-10 - 2024-05
Managed and supervised a team of 30 employees, ensuring compliance with hospitality industry standards. Oversaw daily operations, including opening/closing procedures, staff scheduling, and guest relations. Implemented training programs for new and existing staff, enhancing service quality and operational efficiency. Resolved customer complaints promptly, leading to improved guest satisfaction ratings. Managed inventory and coordinated with suppliers to maintain optimal stock levels.
Formation
Tamallalt, Morocco
Langues
Arabic
native
English
intermediate
French
fluent
Italian
intermediate
Spanish
intermediate
Derniere mise a jour: il y a 3 semaines