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Competences
Experience
Relationship Manager
Habib Bank Limited
2014-01 - 2026-12
Managed a portfolio of more than 200 retail and corporate clients, delivering tailored banking solutions and increasing client loyalty. Resolved over ten complex customer issues daily, maintaining a satisfaction level above 95 %. Led the account‑opening process for 200+ clients each year, ensuring strict KYC and regulatory compliance. Executed 50+ daily remittance transactions with full AML adherence and drove cross‑selling initiatives that boosted product penetration and revenue. Coordinated with internal teams to streamline workflows, reducing service turnaround time and improving operational efficiency.
Customer Service Officer
Habib Bank Limited
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Oversaw secure locker operations in line with bank security protocols and audit requirements, guaranteeing confidentiality of client assets. Maintained accurate documentation and ensured compliance with risk control standards. Delivered efficient front‑line customer service, handling inquiries and transactions while upholding regulatory guidelines.
Operations Officer
Habib Bank Limited
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Supervised daily branch operations to ensure smooth transaction processing and high service quality. Ensured compliance with internal policies, regulatory frameworks and operational risk standards. Supported clearing, settlements and account services with high accuracy, and identified process improvement opportunities that enhanced operational performance.
Teller
Habib Bank Limited
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Processed high‑volume cash transactions in local and foreign currencies with precision. Managed cheque clearing operations in strict accordance with banking procedures. Provided frontline customer service, maintaining accurate transaction records and adhering to rigorous security protocols.
Derniere mise a jour: il y a 3 semaines