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Competences
Experience
Customer Success Specialist
Expotech Solutions
2025-11 -
Managed a portfolio of 22 trade‑show and conference organizer accounts, overseeing the full customer journey from onboarding to renewal. Reduced average onboarding time by 25 % through customized Monday.com tracking workflows, accelerating time‑to‑value for new event launches. Achieved a 94 % annual account retention rate and generated 15 % net expansion revenue by identifying upsell opportunities for premium registration modules. Provided on‑site operational support at major client exhibitions, resolving platform escalations in real time and lifting account NPS from +42 to +68.
Online Customer Service Assistant
ARGOS RETAIL
2024-06 - 2025-11
Handled 70+ daily omnichannel queries (chat, email, social) related to Fast Track delivery, stock availability and Click & Collect. Achieved a 95 % CSAT score by swiftly resolving order escalations, processing refunds and managing lost parcel claims. Increased First Contact Resolution by 18 % by coordinating directly with regional distribution centres and local store teams, improving overall service efficiency.
Content & Product Specialist
SPRAYWARE LTD
2023-06 - 2024-11
Managed digital content production for a fast‑growing SME, supporting business growth and brand visibility on Meta platforms. Created engaging, targeted campaigns aimed at promoting sales and driving traffic to the company website. Balanced graphic design duties with social media management in a fast‑paced environment, ensuring consistent brand messaging across channels.
Client Design Consultant (Freelance)
3D Designing & Prototyping
2022-09 - 2023-12
Managed the end‑to‑end client lifecycle for hobbyists, delivering bespoke concepting, design and prototyping services. Ensured high client satisfaction by precisely capturing specifications and leveraging the latest technology to produce custom replacement parts and body kits. Delivered tailored solutions that met exact client needs while maintaining project timelines and quality standards.
Langues
English
fluent
Derniere mise a jour: il y a 3 semaines