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Competences
Experience
Customer Success Specialist
Expotech Solutions
2025-11 -
Managed the end‑to‑end customer lifecycle for SaaS clients, from onboarding through renewal and expansion. Developed tailored success plans, tracked usage metrics and mitigated adoption barriers, resulting in higher client retention. Leveraged Monday.com workflows to streamline operations and improve time‑to‑value. Conducted regular stakeholder presentations to align platform capabilities with business KPIs.
Online Customer Service Assistant
ARGOS RETAIL
2024-06 - 2025-11
Handled 70+ daily omnichannel queries (chat, email, social) regarding fast‑track delivery, stock availability and click‑&‑collect. Achieved a 95% CSAT score by quickly resolving order escalations, processing refunds and managing lost parcel claims. Increased First Contact Resolution by 18% through direct coordination with regional distribution centres and store teams.
Content & Product Specialist
SPRAYWARE LTD
2023-06 - 2024-11
Managed digital content production for a fast‑growing SME, supporting business growth and brand visibility on Meta platforms. Created engaging, targeted campaigns to promote sales and drive traffic to the company website. Balanced graphic design duties with social media management in a high‑tempo environment.
Client Design Consultant (Freelance)
3D Designing & Prototyping
2022-09 - 2023-12
Managed the full client lifecycle for hobbyist customers, delivering bespoke concepting, design and prototyping services. Reduced onboarding time by 25% using customized Monday.com tracking workflows, accelerating time‑to‑value for new event launches. Achieved a 94% annual account retention rate and generated 15% net expansion revenue through upsell of premium registration modules. Provided on‑site operational support at major exhibitions, raising account NPS from +42 to +68.
Langues
English
fluent
Derniere mise a jour: il y a 3 semaines