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Competences
Experience
Customer Success Specialist
Expotech Solutions
2025-11 -
Owns the full customer lifecycle from onboarding to renewal, designing tailored success plans and monitoring usage metrics. Utilises CRM and Monday.com automations to accelerate time‑to‑value, achieving high adoption rates and upsell opportunities. Collaborates with product, support and sales teams to resolve escalations and drive client‑focused KPI improvements.
Online Customer Service Assistant
ARGOS RETAIL
2024-06 - 2025-11
Handled 70+ daily omnichannel inquiries (chat, email, social) for delivery, stock and click‑&‑collect services. Delivered a 95% CSAT score by quickly resolving order escalations, refunds and lost‑parcel claims. Boosted First Contact Resolution by 18% through direct coordination with regional distribution centres and store teams.
Content & Product Specialist
SPRAYWARE LTD
2023-06 - 2024-11
Managed digital content production and social media campaigns on Meta platforms, increasing brand visibility and driving traffic to the website. Created targeted advertising assets that directly contributed to sales growth. Balanced graphic design duties with campaign management in a fast‑paced SME environment.
Client Design Consultant (Freelance)
3D Designing & Prototyping
2022-09 - 2023-12
Oversaw the end‑to‑end client lifecycle for hobbyist customers, delivering bespoke concept, design and prototyping services for custom parts and body kits. Implemented Monday.com tracking workflows that cut onboarding time by 25% and accelerated event launch value. Achieved a 94% annual retention rate and generated 15% net expansion revenue through upsell of premium registration modules.
Langues
English
fluent
Derniere mise a jour: il y a 3 semaines