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Competences
Experience
Customer Success Specialist
EXPOTECH SOLUTIONS
2025-11 -
Managed the end‑to‑end customer lifecycle, from onboarding through renewal, delivering tailored success plans and mitigating adoption barriers. Utilised usage metrics and KPI analysis to accelerate client time‑to‑value and improve long‑term retention. Coordinated cross‑functional teams to resolve platform escalations, achieving high NPS scores and expansion revenue.
Online Customer Service Assistant
ARGOS RETAIL
2024-06 - 2025-11
Handled 70+ daily omnichannel queries (chat, email, social) regarding delivery, stock and click‑&‑collect, achieving a 95 % CSAT score. Resolved order escalations, processed refunds and managed lost parcel claims, increasing first‑contact resolution by 18 % through close coordination with distribution centres and stores.
Content & Product Specialist
SPRAYWARE LTD
2023-06 - 2024-11
Produced digital content and managed social media campaigns on Meta platforms, boosting brand visibility and driving traffic to the website. Designed graphics while simultaneously overseeing campaign performance, contributing directly to commercial sales growth. Balanced multiple responsibilities in a fast‑paced SME environment.
Client Design Consultant (Freelance)
3D Designing & Prototyping
2022-09 - 2023-12
Managed the full client lifecycle for hobbyist customers, delivering bespoke concepting, design and prototyping services. Reduced onboarding time by 25 % through customized Monday.com workflows and achieved a 94 % annual retention rate with 15 % net expansion revenue via upsell of premium modules. Provided on‑site operational support at major exhibitions, raising account NPS from +42 to +68.
Langues
English
fluent
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