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0 ans d'experience

Competences

Guest Experience Guest Relations Luxury Service Standards Front Office Operations Event Coordination Complaint Resolution Hospitality Operations Customer Service Event Hosting Team Collaboration Communication Problem Solving Multilingual Service Venue Management Private Events Management

Experience

Games Host

POOL HOUSE GLOBAL LTD

Delivered premium guest experiences and hosted private events for up to 150 guests, ensuring high service standards throughout. Built strong relationships with guests through personalized attention and proactive communication. Coordinated closely with reception, bar, kitchen, and management teams to streamline operations. Resolved guest concerns efficiently while maintaining overall service quality. Contributed to a collaborative environment that enhanced overall venue performance.

Event Steward

CENTRE CIRCLE EVENT MANAGEMENT

Supported guest services and venue operations during major events, assisting attendees with enquiries, seating, and wayfinding. Ensured smooth flow of event activities by liaising with security and hospitality staff. Maintained a high level of professionalism and responsiveness in a fast‑paced environment. Helped uphold safety standards and contributed to positive guest feedback. Assisted in post‑event debriefs to identify improvement opportunities.

Formation

MA (Distinction) - SOAS University of London; BA (Merit) - Stellenbosch University; NCFE Level 2 Certificate in Spectator Safety

Langues

English

fluent

French

intermediate

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