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10 ans d'experience

Competences

Effective Time Management Luxury Travel & Concierge Customer Service Excellence Event & Itinerary Coordination Communication Skills Teamwork Adaptability Active Listening Customer Relations Marketing Strategy Digital Marketing Hospitality Management Guest Experience Design Cross‑cultural Communication Problem Solving

Experience

Founder and Manager

Mureddu Holiday Homes

2022-01 -

Established and operate a boutique vacation‑rental agency focused on luxury accommodations for high‑net‑worth travelers. Curated personalised guest experiences, from welcome amenities to bespoke itineraries, ensuring a 95% satisfaction rate. Managed all aspects of the business including marketing, bookings, vendor negotiations and seasonal staffing. Leveraged travel expertise to develop premium service standards and drive repeat bookings.

Director of Marketing and Communications

Stable Trading Limited, Hong Kong

2018-06 - 2022-03

Led the development and execution of communication strategies that increased brand visibility among high‑value clients. Designed and implemented personalised service campaigns that boosted client loyalty and generated a 30% rise in repeat business. Coordinated cross‑functional teams of designers, copywriters and external agencies to produce luxury‑focused marketing collateral. Utilised data‑driven insights to refine messaging and optimise ROI across digital channels.

Digital Marketing Intern

Black Sheep Restaurants, Hong Kong

2017-08 - 2018-01

Supported the creation of digital campaigns promoting luxury dining experiences, enhancing client engagement on social media platforms. Assisted in content production, SEO optimisation and performance reporting, contributing to a 20% increase in online reservations. Collaborated with the concierge team to align marketing messages with premium service standards. Gained hands‑on experience with analytics tools and campaign management software.

Pastry Chef

Mandarin Oriental, Milano

2016-07 - 2017-01

Prepared high‑quality pastries and desserts for the hotel’s fine‑dining venues, upholding the brand’s reputation for culinary excellence. Worked closely with the kitchen brigade to ensure consistency, presentation and timing for guest service. Implemented quality‑control procedures that reduced waste by 15% while maintaining premium standards. Interacted with guests to tailor dessert offerings, enhancing overall dining satisfaction.

Concierge / Guest Services

Unnamed Luxury Hospitality Provider

2014-10 - 2014-10

Delivered personalized concierge services and managed reservations for high‑end clientele, contributing to an elevated guest experience. Coordinated travel itineraries, restaurant bookings and special requests with attention to detail. Utilised effective time‑management and communication skills to ensure seamless service delivery.

Langues

English

fluent

Italian