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6 ans d'experience

Competences

Lean Six Sigma Root Cause Analysis Adult Learning (ADDIE/SAM) Curriculum Development Onboarding Frameworks VILT Facilitation Salesforce/CRM Analytics LMS Administration Data Analysis for Learning Impact Cross‑Functional Leadership Change Management Coaching & Mentoring APAC Multi‑Cultural Team Management Quality Assurance Frameworks KPI Improvement

Experience

APAC Learning & Quality Team Lead

Google Ads Quality (via Partner Ops)

2024-06 -

Spearheaded end‑to‑end recruitment, onboarding and leadership development for APAC management tier, growing team capacity by 35% while maintaining a 98% retention rate. Orchestrated real‑time data integration from Ads Quality audits into weekly refresher modules, reducing critical compliance errors by 22% across APAC operations. Architected a standardized regional onboarding framework using structured LMS pathways, scaling training capacity by 40% to meet aggressive headcount targets without compromising audit accuracy. Led cross‑functional training strategies for major Google Ads policy updates and AI tool integrations, maintaining 95%+ SME knowledge mastery across regional staff.

Learning & Quality Specialist

Google Ads Quality (via Partner Ops)

2024-02 - 2024-06

Directed full‑cycle operational setup for the Ads Quality division, defining personnel requirements and onboarding key Team Managers and Ops Managers within 60 days. Authored 12+ advanced interactive training modules covering Google Ads ecosystem policies and technical troubleshooting, adopted as standard material across APAC. Integrated strict QA feedback benchmarks into a 30‑day onboarding program, accelerating time‑to‑proficiency and ensuring 90%+ target accuracy within month one.

Learning Specialist – SMB Outbound Sales

Tech Client Partner Ops

2023-03 - 2024-02

Transitioned sales team from transactional pitching to consultative selling, driving a 15% increase in average contract value for SMB technology roadmaps. Analyzed Salesforce funnel data to identify conversion bottlenecks and launched targeted "Pitch Lab" interventions that improved pitch conversion by 18%. Accelerated onboarding by streamlining training pathways, reducing ramp‑up time for new sales reps.

Langues

English

fluent

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