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Competences
Experience
Customer Support & Back Office Associate
Foundever
2025-01 - 2026-12
Designed branding, merchandise and Shopify assets while managing product development, sourcing, production and quality control. Conducted market research to optimise manufacturing processes and coordinated with suppliers. Handled inbound and outbound customer communications, resolving shipment tracking and logistics issues. Maintained accurate CRM records and case documentation, consistently exceeding KPI, productivity and quality targets in a fast‑paced international environment.
Customer Support Associate
MCC
2025-01 - 2025-12
Provided email and phone support, resolving shipment and delivery issues for a diverse client base. Managed case documentation in CRM systems and collaborated with cross‑functional teams to ensure timely resolutions. Consistently surpassed KPI targets, contributing to high customer satisfaction and operational efficiency.
Product Coordinator & Designer
Club1984 – NL
2020-01 - 2025-12
Coordinated product lifecycle from concept to market, overseeing design, supplier sourcing and quality assurance. Created branding, marketing materials and digital interfaces using Adobe, Figma and Canva. Applied agile and scrum methodologies to manage project timelines, ensuring delivery within budget and schedule.
Graphic Designer & UI/UX Designer
Freelance
-
Developed branding, marketing collateral and user‑focused digital experiences for various clients. Designed UI prototypes and interactive mock‑ups, leveraging Figma and Adobe tools to deliver client‑centric solutions.
Langues
English
intermediate
Arabic
intermediate
French
intermediate
German
intermediate
Derniere mise a jour: il y a 4 semaines