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Competences
Experience
JR. Officer/Trainer
Okada Manila
2024-01 - 2026-12
Facilitated onboarding programs for new hires, delivering orientation sessions and introducing company policies. Created and delivered training materials, managed training schedules, and ensured all resources were prepared. Tracked attendance and progress, maintained accurate training records, and provided administrative support for documentation and HR tasks. Collected feedback, prepared training reports, and suggested process improvements. Ensured secure handling of employee files in line with company policies.
Customer Service/Technical Support
VXI Global, Inc
2020-01 - 2023-12
Managed high volumes of inbound and outbound calls, identifying customer needs and delivering effective solutions for billing, service, and product issues while upselling when appropriate. Provided step‑by‑step technical support for phone, internet, and network problems, including installation, configuration, and troubleshooting. Utilized ticketing systems to track and resolve issues efficiently, maintaining accurate records and data integrity. Mentored new staff, supported team operations, and consistently met performance targets while staying updated on product and technology trends.
Sales Service Representative
Teleperformance, Inc.
2018-01 - 2019-12
Handled inbound and outbound calls to assist customers with hotel inquiries, reservations, and booking modifications. Promoted hotel rooms, packages, and special offers to achieve sales targets while ensuring customer satisfaction. Followed professional communication procedures, identified guest needs, recommended suitable accommodations, and processed bookings accurately in the system. Maintained organized records of reservations and payments, addressed issues and special requests promptly, and managed multiple bookings simultaneously at a computer workstation.
Langues
English
fluent
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