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Competences
Experience
Field Maintenance Officer, Program Implementation
Evidence Action (Safe Water Now program)
2022-05 -
Led chlorine dispenser and inline chlorine activities in target communities, coordinating with local government and stakeholders. Conducted surveys to identify suitable water points, supervised installations, and trained community volunteers as liaisons. Prepared weekly work plans, reported field activities, and ensured compliance with program guidelines to prevent water‑borne diseases.
National Sales Administrator
Omni Africa Limited, Malawi Branch
2021-03 - 2022-05
Managed national sales operations, processed orders and coordinated with distribution channels. Implemented sales reporting tools, supported the sales team with data analysis, and ensured timely fulfillment of customer orders across Malawi.
Retail Shop Manager / Airtel Money Field Supervisor
Airtel Malawi Limited
2013-01 - 2021-02
Oversaw retail shop performance and Airtel Money field operations, supervising staff and ensuring service quality. Handled customer service recovery, fraud detection and reconciliation, and led social media engagement initiatives. Trained and mentored team members, achieving sales targets and improving customer satisfaction.
Data Officer
Elizabeth Glaser Pediatric AIDS Foundation
2012-01 - 2013-12
Collected and entered health data, performed data quality checks, and generated reports for program monitoring. Utilised tools such as SPSS and ODK to support research and outreach activities.
Various Roles (Customer Service Recovery Supervisor, Fraud & Reconciliation Officer, Social Media Officer)
Airtel Malawi Limited
2009-01 - 2012-12
Handled customer complaints, performed fraud investigations, reconciled financial records, and managed social media communications. Contributed to process improvements and maintained high service standards.
Formation
Diploma in Information Systems Analysis and Design; Certificate in Information Technology; Certificate in Project Management and Monitoring & Evaluation; pursuing Diploma in Cisco Networking and Computer Technology
Langues
English
fluent
Chichewa
fluent
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